Ross Higa

rosshiga.com

ross@rosshiga.com

rosshiga

rosshiga

PO Box 971171

Waipahu, Hawaii 96797 USA

808-258-8604

Interests

multi-platform apps (Node.js, Cordova/Phonegap, Electron), process automation (AutoHotKey, Office Visual Basic Scripting, Google App Engine), cyber security (802.11 security, Operational hygiene, Availability threats)

Skills

Languages: Bash/Batch files, C, CSS, HTML, Java, Javascript, JSON, MatLab, PHP 5, Python 3, SQL, Visual Basic, XML, YAML

Frameworks and Engines: Asterisk, Apache httpd, BIND, BR Data Retail Boss, Cacti, cPanel/WHM, Concrete5, Flask, FreePBX, FreeSWITCH, iptables, Node.js, Node-RED, NGINX, Squid, Wordpress, Zabbix

Toolsets/OS: Adobe Creative Cloud, Amazon Web Services, Atmel ATMEGA, Canon DSLR, CentOS, Cisco IOS, CloudTrax Mesh, dd-wrt, Git/GitHub, Google App Engine, G Suite, Kali, Ubuntu

Education

University of Hawaii, Honolulu, HI

B.S., Computer Engineering (expected Spring, 2019)

2016 - Present

Leeward Community College, Pearl City, HI

A.S., Natural Sciences

2013 - 2018

Moanalua Community School for Adults, Honolulu, HI

G.E.D., Hawaii Adult Education Diploma

2013

Work

Mixed/Virtual Reality Research Assistant, University of Hawaii

Manoa, HI - Research support for VR and ambient/context aware devices

  • Provide system and developer support under the direction of Dr. Darren Carlson

2018 - Present

Owner, RH Digital LLC

Oahu, HI - RH Digital is proud to empower local business with technology and data driven strategies.

  • Provided clear direction, leadership, and communication necessary to achieve business, financial and operating goals
  • Built, repaired, and upgraded personal computers by following detailed and specific build plans
  • Developed engaging and visually compelling websites based on the WordPress and Concrete5 platform
  • Set up home office networks or business services including DNS, email, and server hosting
  • Develop tools to process large amounts of retail data to provide movement and market analytics

2013 - Present

Junior Developer and Technical Support, Tri-Net Solutions

lava.net

Honolulu, HI - Reported directly to the vice president of programming to collaborate on milestone initiatives while reducing help desk ticket load

  • Provided direct line support for 56k, DSL, managed IP, VoIP, and colocation customers to diagnose and resolve system issues
  • Generated operational and financial analytics using spreadsheets, Quicken, and other data sources
  • Utilized Cacti, Nagios, and Zabbix to monitor IP circuits and escalate issues to NOC supervisor
  • Developed bash automated certificate deployment and Asterisk PBX configuration for SRTP VoIP encryption and high availability seamless route failover
  • Integrated open source software with various telecom vendor systems such as Verizon, 2wire, Polycom, Linksys, CloudTrax, and Pace

2014 - 2015

Photographer, Pictureman of Hawaii

www.pmoh.com

Kapolei, HI - Shot once in a lifetime events for clients such as the University of Hawaii, Kamehameha Schools, and Oahu Interscholastic Association

  • Provided consultation to clients on creating the most appropriate style and expression to meet their expectations.
  • Captured over 6,000 individual photos of every undergraduate and graduate as the part of the official 2014 University of Hawaii at Mānoa Commencement Ceremony photographer team

2013 - 2014

System Administrator, SellWHM.com

Summitville, IN

  • Ensured optimal performance of systems utilizing the Xen and WHM/cPanel platforms
  • Configured critical services including Squid proxy, BIND, iptables, Apache httpd, PHP-FCGI, MySQL, and ProFTPD
  • Improved customer satisfaction by providing live customer support via chat and ticketing system
  • Implemented polices and optimization for shell access, brute force timeouts, SYN cookies, and TCP windows

2008 - 2010

References

Available upon request